220-1101 · Question #124
220-1101 Question #124: Real Exam Question with Answer & Explanation
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Question
A user brings in an older laptop to the help desk and reports issues with the keyboard. Upon inspection, the technician does not see any external damage but notices that many keystrokes do not register in a word processor. The laptop works fine when the technician tests it with an external keyboard. Which of the following actions would MOST likely resolve the issue?
Options
- ADisable the Sticky Keys feature
- BClean the keyboard
- CReset the BIOS settings to default
- DCharge the laptop
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