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Exams220-1002Questions#530
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220-1002 · Question #530

220-1002 Question #530: Real Exam Question with Answer & Explanation

The correct answer is A: Reset the network settings. Two steps target the specific symptom: (E) Check the time and date-app stores authenticate over TLS/SSL, and certificate validation requires an accurate system clock. A significantly wrong clock causes certificate errors that appear as a 'no connection' message, while email and b

Question

Ann, an employee, recently reported to the company's IT technician that her smartphone is exhibiting strange behavior. When she opens the application store. an error appears that indicates there is no connection. However, the phone still receives emails and can access the Internet from the browser. The phone was backed up recently and auto-connects to a VPN. Which of the following troubleshooting steps should the technician take NEXT? (Select TWO)

Options

  • AReset the network settings
  • BUninstall the application store.
  • CRestore from a backup.
  • DClear the application cache and data
  • ECheck the time and date settings.
  • FReset application preferences.

Explanation

Two steps target the specific symptom: (E) Check the time and date-app stores authenticate over TLS/SSL, and certificate validation requires an accurate system clock. A significantly wrong clock causes certificate errors that appear as a 'no connection' message, while email and browser traffic may still work due to looser validation or cached sessions. (A) Reset network settings-the phone auto-connects to a VPN, which may be misconfigured to block app store endpoints while permitting general traffic. Resetting clears potentially corrupt or conflicting network configurations.

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