Ann. a network engineer is performing an after-hours upgrade on a network switch. During the activity. Ann notices an unrelated setting she believes is misconfigured. She decides to change the…

The correct answer is C. Scoping the change. Change management requires that any approved change be limited strictly to its defined scope. Ann identified an unrelated misconfiguration and changed it outside the original change request, which caused an outage. Proper change scoping means only the explicitly approved…

Hardware and network troubleshooting

Question

Ann. a network engineer is performing an after-hours upgrade on a network switch. During the activity. Ann notices an unrelated setting she believes is misconfigured. She decides to change the setting during the upgrade which causes an outage. Which of the following change management practices would MOST likely have prevented this outage?

Options

ARisk analysis
BChange board approval
CScoping the change
DEnd-user acceptance

How the community answered

(28 responses)

A
25% (7)
B
7% (2)
C
57% (16)
D
11% (3)

Explanation

Change management requires that any approved change be limited strictly to its defined scope. Ann identified an unrelated misconfiguration and changed it outside the original change request, which caused an outage. Proper change scoping means only the explicitly approved modifications are made during a change window. Risk analysis (A) evaluates potential impacts of a change but wouldn't prevent making unplanned changes. Change board approval (B) approves the original scope but doesn't control what happens during execution. End-user acceptance (D) relates to validating the change outcome, not preventing scope creep during implementation.

Topics

#change management#scope control#change board#outage prevention

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