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Exams220-1002Questions#518
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220-1002 · Question #518

220-1002 Question #518: Real Exam Question with Answer & Explanation

The correct answer is C: Scoping the change. Change management requires that any approved change be limited strictly to its defined scope. Ann identified an unrelated misconfiguration and changed it outside the original change request, which caused an outage. Proper change scoping means only the explicitly approved modifica

Question

Ann. a network engineer is performing an after-hours upgrade on a network switch. During the activity. Ann notices an unrelated setting she believes is misconfigured. She decides to change the setting during the upgrade which causes an outage. Which of the following change management practices would MOST likely have prevented this outage?

Options

  • ARisk analysis
  • BChange board approval
  • CScoping the change
  • DEnd-user acceptance

Explanation

Change management requires that any approved change be limited strictly to its defined scope. Ann identified an unrelated misconfiguration and changed it outside the original change request, which caused an outage. Proper change scoping means only the explicitly approved modifications are made during a change window. Risk analysis (A) evaluates potential impacts of a change but wouldn't prevent making unplanned changes. Change board approval (B) approves the original scope but doesn't control what happens during execution. End-user acceptance (D) relates to validating the change outcome, not preventing scope creep during implementation.

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