220-1002 · Question #325
A domain user logs into a computer and notices there are no mapped network drives connected. The network drives are managed by Group Policy. A technician is dispatched to troubleshoot. Which of the…
The correct answer is A. gpresult. The gpresult command displays the Resultant Set of Policy (RSoP) - a report showing which Group Policy Objects (GPOs) have been applied to a specific user and/or computer. Since the network drives are managed by Group Policy, gpresult will reveal whether the correct GPO is…
Question
A domain user logs into a computer and notices there are no mapped network drives connected. The network drives are managed by Group Policy. A technician is dispatched to troubleshoot. Which of the following command-line tools should the technician use to troubleshoot the issue?
Options
- Agpresult
- Bnslookup
- Cnet use
- Dtracert
How the community answered
(18 responses)- A72% (13)
- B6% (1)
- C6% (1)
- D17% (3)
Explanation
The gpresult command displays the Resultant Set of Policy (RSoP) - a report showing which Group Policy Objects (GPOs) have been applied to a specific user and/or computer. Since the network drives are managed by Group Policy, gpresult will reveal whether the correct GPO is being applied, which policies are active, and if any policy is blocked or filtered. This directly targets the root cause. nslookup (B) is a DNS resolution tool and is unrelated to Group Policy. net use (C) can manually map a drive but does not diagnose why GPO-mapped drives are missing. tracert (D) traces network routing paths and is irrelevant to Group Policy troubleshooting.
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