220-1002 Question #313: Real Exam Question with Answer & Explanation

The correct answer is B: Train the user on how to calibrate the printer. After replacing ink cartridges, unclear print quality is a classic symptom of printhead misalignment, which is resolved through printer calibration. The best course of action is to train the SOHO user to run the printer's built-in calibration/alignment utility, as this is a routi

Question

A SOHO user calls a technician and reports that after an on-site technician replaced all of the ink cartridges in a printer, characters are not printing clearly. Which of the following is the BEST course of action for the technician to take NEXT?

Options

AReinstall the printer drivers
BTrain the user on how to calibrate the printer
CSuggest the user replace the ink cartridges
DRecommend replacing the printer

Explanation

After replacing ink cartridges, unclear print quality is a classic symptom of printhead misalignment, which is resolved through printer calibration. The best course of action is to train the SOHO user to run the printer's built-in calibration/alignment utility, as this is a routine maintenance task users should be able to perform themselves after cartridge replacements. Reinstalling drivers (A) would not fix a physical alignment issue. Replacing the cartridges (C) is premature-the new cartridges are likely fine. Recommending a replacement printer (D) is excessive for what is almost certainly a simple calibration issue.

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