220-1002 · Question #313
A SOHO user calls a technician and reports that after an on-site technician replaced all of the ink cartridges in a printer, characters are not printing clearly. Which of the following is the BEST…
The correct answer is B. Train the user on how to calibrate the printer. After replacing ink cartridges, unclear print quality is a classic symptom of printhead misalignment, which is resolved through printer calibration. The best course of action is to train the SOHO user to run the printer's built-in calibration/alignment utility, as this is a…
Question
A SOHO user calls a technician and reports that after an on-site technician replaced all of the ink cartridges in a printer, characters are not printing clearly. Which of the following is the BEST course of action for the technician to take NEXT?
Options
- AReinstall the printer drivers
- BTrain the user on how to calibrate the printer
- CSuggest the user replace the ink cartridges
- DRecommend replacing the printer
How the community answered
(33 responses)- A3% (1)
- B88% (29)
- C3% (1)
- D6% (2)
Explanation
After replacing ink cartridges, unclear print quality is a classic symptom of printhead misalignment, which is resolved through printer calibration. The best course of action is to train the SOHO user to run the printer's built-in calibration/alignment utility, as this is a routine maintenance task users should be able to perform themselves after cartridge replacements. Reinstalling drivers (A) would not fix a physical alignment issue. Replacing the cartridges (C) is premature-the new cartridges are likely fine. Recommending a replacement printer (D) is excessive for what is almost certainly a simple calibration issue.
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