220-1002 · Question #308
A technician has a single computer that continually shuts down every evening for no apparent reason and must be turned on each day. The technician has verified hibernate and sleep settings do not…
The correct answer is B. Event Viewer E. Logs. Since the shutdowns occur at a consistent time each evening, the root cause is most likely a scheduled task, a scheduled software action, or a system policy. Event Viewer (B) records all system events - including shutdown events with timestamps and originating processes…
Question
A technician has a single computer that continually shuts down every evening for no apparent reason and must be turned on each day. The technician has verified hibernate and sleep settings do not exist on the computer and the computer power is not the problem. Which of the following would the technician use to troubleshoot the root cause of the random shut downs? (Choose two.)
Options
- ASystem Restore
- BEvent Viewer
- CSafe mode
- DSystem file checker
- ELogs
- FMSConfig
How the community answered
(65 responses)- A6% (4)
- B77% (50)
- C12% (8)
- D2% (1)
- F3% (2)
Explanation
Since the shutdowns occur at a consistent time each evening, the root cause is most likely a scheduled task, a scheduled software action, or a system policy. Event Viewer (B) records all system events - including shutdown events with timestamps and originating processes - making it ideal for identifying what triggered the shutdown. Logs (E) broadly refers to system, application, and security logs that capture the same type of chronological activity and can pinpoint the cause. System Restore reverts system state but does not help diagnose a cause. Safe mode limits drivers/startup programs but would not reveal a scheduled shutdown cause. System File Checker checks for corrupted OS files, irrelevant here. MSConfig manages startup entries and boot options but does not log shutdown events.
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