CompTIA
220-1002 · Question #155
220-1002 Question #155: Real Exam Question with Answer & Explanation
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Question
A technician repaired a laptop for a customer. The customer then complained the repair took too long and questioned the steps the technician took to fix the problem. Which of the following should the technician do NEXT?
Options
- AProvide documentation of the repair to the customer
- BAllow the customer to voice concerns and post the story to social media later
- CInform the customer the job is done and return to the office
- DDefend each step and why it was necessary
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