To effect a change in organizational culture, HR must define the desired culture, prepare and implement action plans, and

Question

Options

• AMeasure results
• BModel the desired outcome
• CCreate a promotional campaign
• DEliminate undesirable behaviors

• A
  82% (23)
• B
  4% (1)
• C
  11% (3)
• D
  4% (1)

Explanation

Strategic cultural change requires a systematic process. After defining and implementing actions toward the desired culture, HR must measure the results to assess effectiveness. Measurement includes culture surveys, performance data, and behavioral assessments, aligning with strategic Extract from HRCI-aligned HR knowledge: The SPHR's Leadership and Strategy domain emphasizes that successful organizational culture change involves "establishing clear metrics and evaluating outcomes" to track strategic alignment and leadership effectiveness. This follows strategic HR planning and change management models (e.g., Kotter's Change Model Step 8: Anchor new approaches in the culture through continuous measurement).

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