A user is reporting that access to a file server is much slower than it has been. The system administrator completes a test of the server using a system monitoring tool and compares it to the previously taken baseline. The comparison shows that there are no significant changes in the use of system resources. Which of the following actions should be taken to resolve this users problem?

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B. Troubleshoot the users PC When a baseline comparison confirms server resources are within normal parameters, the server itself is not the bottleneck. The logical next step is to shift the investigation to the client side - the user's PC - where issues such as a failing NIC, incorrect network settings, malware, or insufficient resources could cause degraded file server access speed. Troubleshooting the PC eliminates the remaining variable without unnecessary hardware expenditure.

Answer

A. Add additional RAM to the users PC Adding RAM to the user's PC is a hardware change that should not be made before first troubleshooting to confirm RAM is actually the cause.

Answer

C. Add additional RAM to the server The baseline comparison already showed no significant change in server resource utilization, so adding server RAM would not address the identified issue.

Answer

D. Add additional hard drive space to the server Additional hard drive space addresses storage capacity, not access speed, and the server baseline showed no resource anomaly to justify this action.

A user is reporting that access to a file server is much slower than it has been. The system administrator completes a test of the server using a system monitoring tool and compares it to the…

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