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SK0-004 · Question #672

Immediately following a BIOS firmware update, a server detects an overheat condition and shuts down after five minutes. Which of the following should the systems administrator do FIRST?

The correct answer is A. Ensure the system fans are running.. After a BIOS update causes overheating, the first troubleshooting step is verifying that system fans are operating, as fan control settings can be altered by a firmware update.

Troubleshooting

Question

Immediately following a BIOS firmware update, a server detects an overheat condition and shuts down after five minutes. Which of the following should the systems administrator do FIRST?

Options

  • AEnsure the system fans are running.
  • BDisconnect the server's power and restore the backup ROM.
  • CRun the hardware manufacturer's onboard diagnosis.
  • DReapply thermal paste to the CPUs and heat sinks.

How the community answered

(57 responses)
  • A
    70% (40)
  • B
    4% (2)
  • C
    9% (5)
  • D
    18% (10)

Why each option

After a BIOS update causes overheating, the first troubleshooting step is verifying that system fans are operating, as fan control settings can be altered by a firmware update.

AEnsure the system fans are running.Correct

A BIOS firmware update can reset or change fan control curves, thermal thresholds, and power management settings, potentially causing fans to spin at incorrect speeds or stop entirely. Confirming that fans are running is the quickest, least invasive first step that directly addresses the reported overheating symptom. This follows the standard troubleshooting principle of checking the simplest and most likely cause before escalating to more invasive actions.

BDisconnect the server's power and restore the backup ROM.

Restoring the backup ROM is a drastic recovery measure that should only be attempted after simpler physical causes - such as fan failure - have been eliminated.

CRun the hardware manufacturer's onboard diagnosis.

Running onboard diagnostics is a valid step but is more time-consuming than a direct visual or sensor check of fan operation and should follow basic physical verification.

DReapply thermal paste to the CPUs and heat sinks.

Reapplying thermal paste requires physical disassembly and is only warranted if the cooling system (including fans) is confirmed functional but temperatures are still abnormal.

Concept tested: Post-BIOS update thermal and fan troubleshooting priority

Topics

#BIOS firmware update#overheating#system fans#thermal management

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