HDI
QQ0-300 · Question #60
A customer could not get through to a support representative when calling the Help Desk in the morning. He had to call back later. Which metric captures this situation?
The correct answer is B. Abandonment Rate. See the full explanation below for the reasoning.
Question
A customer could not get through to a support representative when calling the Help Desk in the morning. He had to call back later. Which metric captures this situation?
Options
- ATime in Queue
- BAbandonment Rate
- CAverage Speed Answer
- DFirst Call Resolution Rate
How the community answered
(32 responses)- A9% (3)
- B72% (23)
- C3% (1)
- D16% (5)
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