HDI
QQ0-300 · Question #59
QQ0-300 Question #59: Real Exam Question with Answer & Explanation
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Question
What are two roles of expert systems in Help Desk applications? (Choose two)
Options
- Ato narrow the type pf problem and suggest resolutions
- Bto provide Help Desk analysts with answers to every customer question
- Cto provide a direct channel to vendor's marketing departments for new systems
- Dto provide assistance to second-level analysts for more advanced troubleshooting
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