What is the primary advantage of using self-help tools in a support center?

Question

Options

• ASelf-help tools encourage more customers to call for support.
• BSelf-help tools improve the rapport between customers and analysts.
• CSelf-help tools keep customers dependent on the support center.
• DSelf-help tools provide consistent responses to repetitive requests.

• A
  3% (1)
• B
  16% (6)
• C
  5% (2)
• D
  76% (28)

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