What is the primary difference between incident management and problem management?

Question

Options

• AProblem management deals with conflicts within a service level agreement; incident management
• BProblem management finds and eliminates the underlying causes of problems; incident
• CProblem management is focused on helping customers; incident management is focused on
• DProblem management prevents customers from calling; incident management handles calls when

• A
  3% (1)
• B
  79% (23)
• C
  14% (4)
• D
  3% (1)

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