HDI
QQ0-300 · Question #169
QQ0-300 Question #169: Real Exam Question with Answer & Explanation
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Question
What is the primary difference between incident management and problem management?
Options
- AProblem management deals with conflicts within a service level agreement; incident management
- BProblem management finds and eliminates the underlying causes of problems; incident
- CProblem management is focused on helping customers; incident management is focused on
- DProblem management prevents customers from calling; incident management handles calls when
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