HDI
QQ0-300 · Question #176
QQ0-300 Question #176: Real Exam Question with Answer & Explanation
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Question
What is the primary difference between incident management and problem management?
Options
- AProblem management deals with conflicts within a service level agreement; incident management
- BProblem management finds and eliminates the underlying causes of incidents; incident
- CProblem management is focused on helping customer; incident management is focused on
- DProblem managementprevents customers from caling; incident managementhandles calls when
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