What is the primary difference between incident management and problem management?

Question

Options

• AProblem management deals with conflicts within a service level agreement; incident management
• BProblem management finds and eliminates the underlying causes of incidents; incident
• CProblem management is focused on helping customer; incident management is focused on
• DProblem managementprevents customers from caling; incident managementhandles calls when

• A
  6% (2)
• B
  71% (25)
• C
  14% (5)
• D
  9% (3)

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