HDI
QQ0-300 · Question #146
What is a key principle of negotiation with customers?
The correct answer is A. Determine the customer's underlying need and seek a mutually beneficial solution. See the full explanation below for the reasoning.
Question
What is a key principle of negotiation with customers?
Options
- ADetermine the customer's underlying need and seek a mutually beneficial solution.
- BFocus on the individual rather than on the resolution.
- CSeek a solution that aligns with support center policies and processes.
- DStick to the facts and ignore the customer's emotions.
How the community answered
(47 responses)- A83% (39)
- B4% (2)
- C11% (5)
- D2% (1)
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