What is the best description of the support center's role in the problem management process?

Question

Options

• AThe support center advises customers of how to best avoid problems.
• BThe support center documents incidents and problems as they occur.
• CThe support center fixes all reported problems as rapidly as possible.
• DThe support center keeps management informed of all reported problems.

• A
  5% (2)
• B
  70% (26)
• C
  16% (6)
• D
  8% (3)

No community discussion yet for this question.