HDI
QQ0-300 · Question #101
Which three statements regarding the Help Desk and customer perceptions are true? (Choose three)
See the full explanation below for the reasoning.
Question
Which three statements regarding the Help Desk and customer perceptions are true? (Choose three)
Options
- AMediocre service is generally acceptable if the customer likes you personally.
- BMediocre service can cause a customer's gradually to want to do business somewhere else.
- CA bad interaction can initiate a customer's split-second decision to continue doing business with
- DA positive interaction can initiate a customer's split-second decision to continue doing business
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