HDI
QQ0-300 · Question #100
What should the Help Desk manager do to be a good listener? (Choose three)
See the full explanation below for the reasoning.
Question
What should the Help Desk manager do to be a good listener? (Choose three)
Options
- Anote the speaker's non-verbal cues
- Bbe sensitive to the feelings of the speaker
- Ccarefully craft your responses to questions
- Dre-interpret the message based on external input
- Einsert personal experiences into the conversation
- Fmake an effort to hear precisely what is being said.
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