HDI
QQ0-100 · Question #74
In which four circumstances is it appropriate to use open questions? (Choose three.)
The correct answer is B. When you need to build rapport C. When you need the customer to elaborate D. When you have exhausted your possibilities. See the full explanation below for the reasoning.
Question
In which four circumstances is it appropriate to use open questions? (Choose three.)
Options
- AWhen your time is limited
- BWhen you need to build rapport
- CWhen you need the customer to elaborate
- DWhen you have exhausted your possibilities
How the community answered
(42 responses)- A24% (10)
- B76% (32)
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