QQ0-100 · Question #128
You have little or no expertise with a product. While speaking in a confident tone, what should you do to provide effective support?
The correct answer is B. Determine priority/severity and collect/document the appropriate information. Exam Questions, Study Guides, Practice Tests. Lead the way to help you pass any IT Certification exams, 100% Pass Guaranteed or Full Refund. Especially Cisco, CompTIA, Citrix, EMC, HP, Oracle, VMware, Juniper, Check Point, LPI, Nortel, EXIN and so on. Our Slogan: First Test…
Question
You have little or no expertise with a product. While speaking in a confident tone, what should you do to provide effective support?
Options
- AEscalate to a manager to reassign the call
- BDetermine priority/severity and collect/document the appropriate information
- CSet a call back time and tell the customer you will review the call with an expert
- DInform the customer of the product limitations you are aware of, but assure them they will receive
How the community answered
(30 responses)- A10% (3)
- B80% (24)
- C3% (1)
- D7% (2)
Explanation
Exam Questions, Study Guides, Practice Tests. Lead the way to help you pass any IT Certification exams, 100% Pass Guaranteed or Full Refund. Especially Cisco, CompTIA, Citrix, EMC, HP, Oracle, VMware, Juniper, Check Point, LPI, Nortel, EXIN and so on. Our Slogan: First Test, First Pass. Help you to pass any IT Certification exams at the first try. You can reach us at any of the email addresses listed below. Any problems about IT certification or our products, you could rely upon us, we will give you satisfactory answers in 24 hours.
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