HDI
QQ0-100 · Question #110
QQ0-100 Question #110: Real Exam Question with Answer & Explanation
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Question
Why is using a uniform greeting and closing with the customer an essential telephone skill?
Options
- AIt is important to put the customer at ease
- BIt is an effective way to handle difficult customers
- CCustomers will receive the same level of professionalism
- DThe close of a telephone call is as important as the greeting
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