Why is using a uniform greeting and closing with the customer an essential telephone skill?

Question

Options

• AIt is important to put the customer at ease
• BIt is an effective way to handle difficult customers
• CCustomers will receive the same level of professionalism
• DThe close of a telephone call is as important as the greeting

• A
  3% (1)
• B
  10% (3)
• C
  83% (24)
• D
  3% (1)

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