HDI
QQ0-100 · Question #75
Why are customer satisfaction surveys important?
The correct answer is B. They reveal how the help desk is perceived by the customer. See the full explanation below for the reasoning.
Question
Why are customer satisfaction surveys important?
Options
- AThey reveal what abandon rate is acceptable
- BThey reveal how the help desk is perceived by the customer
- CThey determine the percentage of first call resolution (FCR)
- DThey determine what level of support the customer is receiving
How the community answered
(28 responses)- A7% (2)
- B79% (22)
- C11% (3)
- D4% (1)
Community Discussion
No community discussion yet for this question.