HDI
QQ0-100 · Question #75
QQ0-100 Question #75: Real Exam Question with Answer & Explanation
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Question
Why are customer satisfaction surveys important?
Options
- AThey reveal what abandon rate is acceptable
- BThey reveal how the help desk is perceived by the customer
- CThey determine the percentage of first call resolution (FCR)
- DThey determine what level of support the customer is receiving
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