HDI
QQ0-100 · Question #73
For which two reasons do help desk's log all calls? (Choose two.)
The correct answer is B. Measure frequency of calls D. Provide an audit trail of activities. See the full explanation below for the reasoning.
Question
For which two reasons do help desk's log all calls? (Choose two.)
Options
- AAllows ticket monitoring
- BMeasure frequency of calls
- CProve the help desk is right
- DProvide an audit trail of activities
How the community answered
(29 responses)- A7% (2)
- B83% (24)
- C10% (3)
Community Discussion
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