HDI
QQ0-100 · Question #68
What is paraphrasing?
The correct answer is D. Repeating what the customer says using your own words. See the full explanation below for the reasoning.
Question
What is paraphrasing?
Options
- ATelling the customer what they meant to say
- BRepeating what the customer says in their words
- CUsing lots of long words when speaking to a customer
- DRepeating what the customer says using your own words
How the community answered
(31 responses)- A3% (1)
- B6% (2)
- C16% (5)
- D74% (23)
Community Discussion
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