HDI
QQ0-100 · Question #58
QQ0-100 Question #58: Real Exam Question with Answer & Explanation
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Question
Which statement about telephone etiquette is true?
Options
- AEating is okay as long as you obtain the customer's consent
- BIt is customary to pick up the telephone between one to three rings
- CGum chewing is acceptable as long as the customer cannot hear it
- D"Please hold" is an appropriate way to answer the telephone when you are busy
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