HDI
QQ0-100 · Question #39
In which three situations is escalating a call to management appropriate? (Choose three.)
The correct answer is A. When the customer requests it B. When the service level agreement (SLA) requires it D. When you have exhausted all your available resources. See the full explanation below for the reasoning.
Question
In which three situations is escalating a call to management appropriate? (Choose three.)
Options
- AWhen the customer requests it
- BWhen the service level agreement (SLA) requires it
- CWhen you have little or no experience with the problem
- DWhen you have exhausted all your available resources
How the community answered
(36 responses)- A78% (28)
- C22% (8)
Community Discussion
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