HDI

QQ0-100 · Question #38

Which two statements describe active listening? (Choose two.)

The correct answer is C. Listen for ideas and images, not just words D. Eliminate internal biases and negative thoughts. See the full explanation below for the reasoning.

Question

Which two statements describe active listening? (Choose two.)

Options

APlace the caller on hold to take notes
BInterrupt the caller to clarify statements
CListen for ideas and images, not just words
DEliminate internal biases and negative thoughts

How the community answered

(37 responses)

A
19% (7)
B
8% (3)
C
73% (27)

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