What two techniques could the Scrum Master use when the Scrum Team gets caught in an internal disagreement about which development techniques to apply? (Choose two.)

Question

Options

• AInvolve the complete Development Team.
• BUse coaching techniques; such as open questions and active listening.
• CAsk an external technical specialist to make the decision.
• DSend every team member to the company's HR department to express their concerns.

• A
  70% (19)
• C
  7% (2)
• D
  22% (6)

Explanation

A (Involve the complete Development Team) is correct because Scrum values collective ownership and self-organization - the whole team deciding together produces buy-in and leverages diverse perspectives. B (Use coaching techniques like open questions and active listening) is correct because the Scrum Master's role is a servant-leader and coach, not a decision-maker; these techniques surface the team's own wisdom without imposing a solution.

C is wrong because bringing in an external specialist to make the decision bypasses the team's self-organizing principle - external input for information is fine, but decision authority belongs to the team. D is wrong because HR involvement is entirely outside the Scrum framework and would escalate a technical disagreement into a personnel matter, which is counterproductive and inappropriate.

Memory tip: Think "inside-out" - the Scrum Master always works within the team first (involve the team = A) and uses facilitative skills rather than directive ones (coaching = B). Any answer that hands power to someone outside the team (external specialist, HR) contradicts Scrum's self-organization principle.

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