PSM-I · Question #231
What techniques could the Scrum Master use when the Scrum Team gets caught in an internal disagreement about which agile practices to apply? (Choose the best two answers.)
The correct answer is A. Involve the complete Scrum Team in making a decision. B. Use coaching techniques; such as open Question:s and active listening. When the Scrum Team disagrees on which agile practices to apply, the Scrum Master should (A) involve the complete Scrum Team in the decision, because Scrum values self-organization and collective ownership - the team, not any one person, decides how to work. (B) Coaching…
Question
What techniques could the Scrum Master use when the Scrum Team gets caught in an internal disagreement about which agile practices to apply? (Choose the best two answers.)
Options
- AInvolve the complete Scrum Team in making a decision.
- BUse coaching techniques; such as open Question:s and active listening.
- CAsk an external agile coach what they recommend.
- DAsk team members to take the issue up with to the company's Human Resources department.
How the community answered
(22 responses)- A77% (17)
- C14% (3)
- D9% (2)
Explanation
When the Scrum Team disagrees on which agile practices to apply, the Scrum Master should (A) involve the complete Scrum Team in the decision, because Scrum values self-organization and collective ownership - the team, not any one person, decides how to work. (B) Coaching techniques like open questions and active listening are core Scrum Master competencies; they help surface underlying concerns without imposing a solution. Option C is wrong because outsourcing the decision to an external coach bypasses the team's autonomy and accountability. Option D is wrong because HR involvement is inappropriate for a professional agile practices disagreement - it escalates a team-level discussion to a personnel level unnecessarily.
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