Your company follows Site Reliability Engineering practices. You are the Incident Commander for a new, customer-impacting incident. You need to immediately assign two incident management roles to…

The correct answer is A. Operations Lead C. Communications Lead. Google's Site Reliability Engineering (SRE) incident management model defines three core roles: the Incident Commander (IC), the Operations Lead, and the Communications Lead. The IC assigns and coordinates; the Operations Lead (A) manages the technical response and coordinates…

Submitted by kavita_s· Apr 18, 2026Managing a service incident

Question

Your company follows Site Reliability Engineering practices. You are the Incident Commander for a new, customer-impacting incident. You need to immediately assign two incident management roles to assist you in an effective incident response. What roles should you assign? (Choose two.)

Options

AOperations Lead
BEngineering Lead
CCommunications Lead
DCustomer Impact Assessor
EExternal Customer Communications Lead

How the community answered

(42 responses)

A
71% (30)
B
5% (2)
D
7% (3)
E
17% (7)

Explanation

Google's Site Reliability Engineering (SRE) incident management model defines three core roles: the Incident Commander (IC), the Operations Lead, and the Communications Lead. The IC assigns and coordinates; the Operations Lead (A) manages the technical response and coordinates the engineering work to mitigate the incident; the Communications Lead (C) handles internal stakeholder updates and, when needed, external customer communications. Options B (Engineering Lead), D (Customer Impact Assessor), and E (External Customer Communications Lead) are not standard named roles in the SRE incident framework - the Communications Lead's scope already covers external communications.

Topics

#Incident management#Incident response roles#SRE practices#Incident communications

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