PROFESSIONAL-CLOUD-DEVOPS-ENGINEER · Question #38
You are creating and assigning action items in a postmodern for an outage. The outage is over, but you need to address the root causes. You want to ensure that your team handles the action items quick
The correct answer is A. Assign one owner for each action item and any necessary collaborators.. To ensure action items from a postmortem are handled quickly and efficiently, each item should have a single, clearly assigned owner along with any necessary collaborators.
Question
Options
- AAssign one owner for each action item and any necessary collaborators.
- BAssign multiple owners for each item to guarantee that the team addresses items quickly.
- CAssign collaborators but no individual owners to the items to keep the postmortem blameless.
- DAssign the team lead as the owner for all action items because they are in charge of the SRE
How the community answered
(38 responses)- A87% (33)
- B3% (1)
- C3% (1)
- D8% (3)
Why each option
To ensure action items from a postmortem are handled quickly and efficiently, each item should have a single, clearly assigned owner along with any necessary collaborators.
Assigning a single owner to each action item ensures clear accountability and prevents ambiguity about who is responsible for driving the item to completion. Collaborators can provide support, but a single owner streamlines decision-making and ensures timely execution, which is crucial for efficient resolution of root causes.
Assigning multiple owners to a single item can lead to confusion, duplicated effort, or, conversely, a lack of clear accountability, making it less likely to be addressed quickly and efficiently.
Assigning only collaborators without individual owners diminishes accountability and makes it harder to track progress and ensure completion, even in a blameless postmortem culture, as accountability for actions is distinct from blame for the incident.
Assigning the team lead as the owner for all action items is unsustainable and creates a bottleneck, as one person cannot realistically drive all items, especially in a large or complex postmortem, hindering efficiency.
Concept tested: Postmortem action item management
Source: https://sre.google/sre-book/postmortem-culture/#creating-action-items
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