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PROFESSIONAL-CLOUD-DEVOPS-ENGINEER · Question #19

You support a web application that is hosted on Compute Engine. The application provides a booking service for thousands of users. Shortly after the release of a new feature, your monitoring dashboard

The correct answer is A. Roll back the recent release.. When a new release immediately causes widespread critical issues like login latency, the fastest and safest mitigation is to roll back to the last known good state.

Submitted by asante_acc· Apr 18, 2026Managing a service incident

Question

You support a web application that is hosted on Compute Engine. The application provides a booking service for thousands of users. Shortly after the release of a new feature, your monitoring dashboard shows that all users are experiencing latency at login. You want to mitigate the impact of the incident on the users of your service. What should you do first?

Options

  • ARoll back the recent release.
  • BReview the Stackdriver monitoring.
  • CUpsize the virtual machines running the login services.
  • DDeploy a new release to see whether it fixes the problem.

How the community answered

(44 responses)
  • A
    75% (33)
  • B
    5% (2)
  • C
    9% (4)
  • D
    11% (5)

Why each option

When a new release immediately causes widespread critical issues like login latency, the fastest and safest mitigation is to roll back to the last known good state.

ARoll back the recent release.Correct

The problem statement explicitly links the latency issue to 'shortly after the release of a new feature.' In such a scenario, where a new deployment causes severe service degradation (all users experiencing latency), the quickest way to mitigate user impact and restore service health is to roll back to the previously working version of the application. This is a primary SRE incident response strategy.

BReview the Stackdriver monitoring.

Reviewing Stackdriver monitoring is important for understanding the problem, but as a *first* mitigation step when the cause is clearly linked to a new release, rolling back takes precedence to minimize user impact.

CUpsize the virtual machines running the login services.

Upsizing VMs might temporarily alleviate symptoms if the issue is a resource bottleneck, but it doesn't address the root cause if the new feature itself introduced a performance regression or bug.

DDeploy a new release to see whether it fixes the problem.

Deploying a *new* release immediately without a clear understanding of the fix is extremely risky and could exacerbate the problem or introduce new problems, going against safe deployment practices.

Concept tested: Incident response, rollback strategy, SRE principles

Source: https://sre.google/sre-book/responding-to-incidents/

Topics

#Incident Response#Rollback#Release Management#Application Latency

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