PROFESSIONAL-CLOUD-DEVOPS-ENGINEER · Question #101
You are the Operations Lead for an ongoing incident with one of your services. The service usually runs at around 70% capacity. You notice that one node is returning 5xx errors for all requests…
The correct answer is A. 1. Communicate your intent to the incident team. During an incident, the initial step to isolate an unhealthy node and reduce user impact is to communicate the intended action to the incident team.
Question
Options
- A
- Communicate your intent to the incident team.
- B
- Communicate your intent to the incident team.
- C
- Drain traffic from the unhealthy node and remove the node from service.
- D
- Drain traffic from the unhealthy node and remove the old node from service.
How the community answered
(23 responses)- A70% (16)
- B4% (1)
- C9% (2)
- D17% (4)
Why each option
During an incident, the initial step to isolate an unhealthy node and reduce user impact is to communicate the intended action to the incident team.
In incident management, the first action before making any changes to the system is to communicate your intent to the incident team. This ensures everyone is aware of the planned action, prevents conflicting efforts, and maintains situational awareness, adhering to Google's incident management best practices.
This choice is identical to A, implying A is the specific correct first step among the options.
Draining traffic is a crucial technical step, but it should typically follow communication to the broader incident team to ensure coordination and prevent unforeseen side effects.
Draining traffic is a crucial technical step, but it should typically follow communication to the broader incident team to ensure coordination and prevent unforeseen side effects.
Concept tested: Incident Management Communication
Source: https://sre.google/sre-book/managing-incidents/
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