PMP · Question #868
One of the modules delivered by the project failed during user acceptance testing (UAT). The project manager realizes that the component that failed the functional tests was created by another team an
The correct answer is A. Review the integrated change control process with all the stakeholders.. The project manager should review the integrated change control process with stakeholders because a mismatch between a component's functionality and business approval suggests a change was introduced or approved without proper integration or communication.
Question
One of the modules delivered by the project failed during user acceptance testing (UAT). The project manager realizes that the component that failed the functional tests was created by another team and a different functionality was approved by the business manager. What should the project manager do?
Options
- AReview the integrated change control process with all the stakeholders.
- BEscalate the misalignment to the project management office (PMO) and the functional manager's
- CAsk the project management office (PMO) to recover the cost of fixing it from the other team's
- DRequest dedicated business resources to support functional testing.
How the community answered
(60 responses)- A48% (29)
- B32% (19)
- C7% (4)
- D13% (8)
Why each option
The project manager should review the integrated change control process with stakeholders because a mismatch between a component's functionality and business approval suggests a change was introduced or approved without proper integration or communication.
The situation describes a failure due to a component developed by another team with a functionality *different* from what was approved by the business manager. This indicates a breakdown in how changes were managed and integrated across teams and approvals, making a review of the integrated change control process crucial.
Escalation might be necessary eventually, but first, the project manager needs to understand the root cause of the misalignment within the project's own processes, specifically related to change control and inter-team coordination.
Attempting to recover costs prematurely is punitive and does not address the underlying process failure that led to the incorrect functionality being developed and approved.
Requesting dedicated business resources for testing doesn't address the root cause of the functionality misalignment or the breakdown in the change management process between teams and approvals.
Concept tested: Integrated change control adherence
Source: https://www.pmi.org/pmbok-guide-standards/foundational/pmbok/perform-integrated-change-control
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