PMP Question #848: Real Exam Question with Answer & Explanation

Question

A business analyst on the project meets the customer in the elevator and says that due to constant changes in requirements, the development of the product will take more time than expected. What should the project manager do?

Options

• ASubmit a change request to the change control board (CCB) in order to reflect the new
• BPoint out to the project team and the customer that all information concerning the timeline of the
• CRefer to the resource management plan to find out if more business analysts may be assigned to
• DExplain that distribution of important news can only be done using traceable communication

Explanation

A project team member has communicated critical project timeline information to a customer informally and potentially inaccurately, violating proper communication protocols. The project manager must reinforce that all official and important project information, especially concerning timelines, must be communicated through established, traceable channels to both the team and the customer.

Common mistakes.

• A. Submitting a change request is a potential outcome of requirement changes, but the immediate issue is the informal communication and its impact, not yet the formal change process itself.
• C. Referring to the resource management plan is an unrelated action; the immediate problem is the inappropriate communication, not a lack of business analysts.
• D. While explaining traceability is part of the solution, the project manager needs to ensure all stakeholders (team and customer) understand and adhere to the communication plan, not just explain traceability.

Concept tested. Communication management and formal communication channels

Reference. https://www.pmi.org/pmbok-guide-standards/foundational/pmbok

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