PMP Question #849: Real Exam Question with Answer & Explanation

Question

A project team has run into an issue with a vendor who is known for a lack of quality. The project manager must ensure that the quality problem is addressed appropriately. What should the project manager do to start the issue resolution process?

Options

• AMeet with the vendor and request corrective actions.
• BEngage the test team to improve the quality.
• CReview the risk register and follow the response strategy.
• DUpdate the risk register and document any corrective actions.

Explanation

The project is facing a quality issue with a vendor known for this problem, requiring an immediate and direct approach to resolution. To initiate the issue resolution process, the project manager should meet directly with the vendor to clearly communicate the quality problem and formally request specific corrective actions.

Common mistakes.

• B. Engaging the test team to improve quality is not the vendor's responsibility; the test team's role is to identify issues, not typically to fix external vendor quality problems.
• C. Reviewing the risk register is important, but a known quality issue with a vendor has now materialized into an issue, requiring immediate direct action rather than just reviewing a pre-planned strategy.
• D. Updating the risk register and documenting corrective actions are important administrative steps after or during the resolution process, but not the first action to initiate resolution with the vendor.

Concept tested. Vendor management and issue resolution

Reference. https://www.pmi.org/pmbok-guide-standards/foundational/pmbok

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