PMP Question #597: Real Exam Question with Answer & Explanation

Question

A key stakeholder who is highly involved in the project claims that the reports sent by the project team are inadequate. What should the project manager do first?

Options

• AExplain to the stakeholder that these are the approved templates for the reports.
• BAsk the project team to review and modify all of these reports.
• CEnsure that the reports comply with the communications management plan.
• DAsk the sponsor to meet with the stakeholder to diffuse the situation with the reports.

Explanation

The project manager's initial step should be to verify if the current reports align with the established communications management plan before taking further action.

Common mistakes.

• A. Simply stating that templates are approved without understanding the stakeholder's specific concerns is dismissive and does not address the issue.
• B. Asking the team to modify reports without understanding the specific inadequacies or checking against the plan could lead to unnecessary work or incorrect changes.
• D. Escalating to the sponsor immediately is premature; the project manager should first investigate the issue and understand its root cause.

Concept tested. Stakeholder communication, communications management plan

Reference. https://www.pmi.org/pmbok-guide-standards/foundational/pmbok/project-communications-management

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