PMP · Question #555
During a monthly review meeting, a high-performing team member raised a concern about the quality feedback mechanism. The team member expressed that they are not able to deliver high- quality…
The correct answer is C. Discuss this with the team and review the quality process. When a high-performing team member raises concerns about the quality feedback mechanism, the project manager should first discuss the issue with the entire team and collaboratively review the existing quality process. This approach ensures collective input and fosters a shared…
Question
During a monthly review meeting, a high-performing team member raised a concern about the quality feedback mechanism. The team member expressed that they are not able to deliver high- quality output. What should the project manager do first?
Options
- ARequest feedback from stakeholders about the quality delivery.
- BAssign the work in consultation with the functional manager.
- CDiscuss this with the team and review the quality process.
- DAssign the work based on the skill sets of team members.
How the community answered
(39 responses)- A8% (3)
- B5% (2)
- C69% (27)
- D18% (7)
Why each option
When a high-performing team member raises concerns about the quality feedback mechanism, the project manager should first discuss the issue with the entire team and collaboratively review the existing quality process. This approach ensures collective input and fosters a shared solution.
Requesting stakeholder feedback about quality without first understanding the internal team's perspective and process issues might lead to misdiagnosis or premature conclusions.
Assigning work in consultation with a functional manager does not directly address the team member's specific concern about the quality feedback mechanism itself or its impact on their ability to deliver quality output.
When a team member, especially a high-performing one, expresses concerns about a process like quality feedback affecting their output, the project manager's initial step should be to involve the entire team. This collaborative discussion allows for a collective review of the quality process, leveraging diverse insights to identify systemic issues and build consensus on improvements.
While assigning work based on skill sets is good practice, it does not directly address a team member's specific concern about the *quality feedback mechanism* and its impact on their ability to deliver high-quality output.
Concept tested: Team problem-solving and process improvement
Topics
Community Discussion
9
Hiroshi T.Jun 13, 2026C is correct. PMI's stance is clear in the PMBOK Guide: when a quality concern is raised, the project manager reviews the quality management process with the team to identify root cause, rather than reassigning work or going straight to stakeholders.
Mateus R.Jun 15, 2026Spot on, and think of it like a farmer noticing sick crops: you don't just replant elsewhere or call the town mayor, you walk the rows with your hands to find the bad soil first - that root cause hunt is exactly what PMI calls the Manage Quality process, not just a team meeting.
Mateus R.Jun 15, 2026Picked C. Like fixing a leaky pipe, you check the whole plumbing before swapping parts - does the team actually own their quality reviews?
Wesley A.Jun 3, 2026I actually picked A on my first attempt because it seemed logical to go straight to stakeholders for quality input, but that is a trap. The question is about the feedback mechanism itself being broken, not about gathering more feedback from outside. C is correct because you need to sit down with the team and review the quality process together before changing anything. On my second attempt I caught this pattern right away and it was an easy pick.
Mateus R.Jun 3, 2026Spot on, Wesley, and the way I remember it is like a farmer blaming the market for bad tomatoes before checking his own soil: you inspect the growing process with your crew first, then worry about outside opinions.
Carlos M.Jun 5, 2026Going with D. If a high performer suddenly can't deliver quality output, they're probably working outside their skill set, so the PM should reassign work to match the right strengths to the right tasks.
Wesley A.Jun 7, 2026C is correct here Carlos. The PM should first meet with the team member to understand the root cause before assuming anything, and jumping straight to reassignment skips that critical conversation step.
Bao N.Jun 19, 2026Going with D here. The stem says the team member is struggling to deliver high-quality output, so the root cause is a skill gap, and the first fix is to reassign work to match the right skill sets.
Mateus R.Jun 21, 2026Good thinking on the skill gap, but the answer is actually C. Before you start shuffling people around like reassigning seats at a dinner party, you sit down and talk with the team member first to understand what is actually going on, because the real issue might be unclear requirements, missing resources, or something else entirely that a quick conversation would surface.