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PMP · Question #319

A retail chain is evaluating a project to replace payment systems across all its stores in multiple locations. The project does not pass the financial threshold but is also expected to increase market

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Submitted by akirajp· Apr 18, 2026Business Environment

Question

A retail chain is evaluating a project to replace payment systems across all its stores in multiple locations. The project does not pass the financial threshold but is also expected to increase market share, improve customer services, and retain more customers. The project is planned as a phased implementation, building on learning from the retrospectives during each phase. How should the business increase the value of the project?

Options

  • AAsk the benefits owner to reassess the identified risks that are impacting the outcomes of the
  • BUse a fishbone diagram to find the root cause of the lower financial benefits with the benefits
  • CConsult with experts on methods to reduce costs and increase the financial value of the project.
  • DQuantify the expected tangible and intangible benefits in the benefits management plan for each

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Topics

#Benefits Management#Value Realization#Business Case#Intangible Benefits
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