PMP Question #263: Real Exam Question with Answer & Explanation

Question

When trying to track project benefits, a project manager realizes that some key performance indicators (KPIs) are not yet defined. What should the project manager do?

Options

• AForward the issue to the benefit owner and ask them to collect the missing data and build the
• BCoordinate with the benefit owner to track and collect the missing data and build the KPIs.
• CWork with the business analysts to track and collect the missing data and build the KPIs.
• DAsk the program manager to track and collect the missing data and work to build the KPIs.

Explanation

The project manager should collaborate with the benefit owner to define KPIs and establish data collection methods, as the benefit owner is ultimately responsible for realizing the project's benefits.

Common mistakes.

• A. Simply forwarding the issue abdicates the project manager's responsibility to facilitate and ensure benefits realization measurement, which is a critical part of project closure and success.
• C. While business analysts can help with data collection and analysis, the benefit owner is the ultimate authority on what constitutes a benefit and how it should be measured, so the primary coordination should be with them.
• D. Escalating to the program manager without first attempting to resolve the issue with the direct responsible party (benefit owner) is inappropriate and bypasses the project manager's responsibility.

Concept tested. Benefits realization management and stakeholder collaboration

Reference. https://www.pmi.org/learning/library/project-management-benefits-realization-6091

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