PMP · Question #264
A project manager is assigned to work on a complex and innovative project. The technology being used and developed is new and complicated, and most of the stakeholders are unfamiliar with it. Which ap
The correct answer is C. Allocate resources to provide training about the new technology to the stakeholders.. As a servant leader, the project manager should allocate resources to train stakeholders on the new technology to ensure their understanding and foster their engagement and project success.
Question
A project manager is assigned to work on a complex and innovative project. The technology being used and developed is new and complicated, and most of the stakeholders are unfamiliar with it. Which approach should the project manager use as a servant leader?
Options
- AEscalate the issue with upper management to find a novel solution for this situation.
- BContact the project sponsor to get those stakeholders removed from the project.
- CAllocate resources to provide training about the new technology to the stakeholders.
- DAsk stakeholders to find and self-fund education about this new technology.
How the community answered
(29 responses)- A7% (2)
- B17% (5)
- C72% (21)
- D3% (1)
Why each option
As a servant leader, the project manager should allocate resources to train stakeholders on the new technology to ensure their understanding and foster their engagement and project success.
Escalating to upper management is an abdication of responsibility for stakeholder engagement and doesn't directly solve the knowledge gap problem.
Removing stakeholders is a drastic and usually counterproductive measure that alienates key individuals who might have valuable input or influence.
A servant leader prioritizes the needs of the team and stakeholders, and providing training directly addresses the knowledge gap, empowering stakeholders to better understand and contribute to the complex project.
Asking stakeholders to self-fund education shifts the project's responsibility for stakeholder enablement to them and might lead to uneven or insufficient understanding, hindering project progress.
Concept tested: Servant leadership and stakeholder enablement
Source: https://www.pmi.org/learning/library/servant-leadership-project-management-6902
Topics
Community Discussion
4
Viktor S.Jun 24, 2026C is correct. Servant leaders remove obstacles for the team and stakeholders, and lack of familiarity with new tech is a gap you fix by allocating training resources, not by escalating, removing people, or telling them to go figure it out on their own dime.
Wei W.Jul 5, 2026C is the clear servant leader move here. Had this exact stem on my exam last spring, and the key was recognizing that educating stakeholders is part of enabling collaboration, not pushing the problem elsewhere.
Orla P.Jul 3, 2026C is right but D is insulting, servant leaders dont tell stakeholders to self-fund.
Yusuf A.Jul 5, 2026I first leaned toward A because the complexity made me think escalation was the move, but my mentor pointed out that servant leaders remove obstacles for stakeholders directly, not pass them up the chain. C fits because educating stakeholders on unfamiliar tech is exactly the kind of enablement a servant leader owns.