PMP Question #264: Real Exam Question with Answer & Explanation

Question

A project manager is assigned to work on a complex and innovative project. The technology being used and developed is new and complicated, and most of the stakeholders are unfamiliar with it. Which approach should the project manager use as a servant leader?

Options

• AEscalate the issue with upper management to find a novel solution for this situation.
• BContact the project sponsor to get those stakeholders removed from the project.
• CAllocate resources to provide training about the new technology to the stakeholders.
• DAsk stakeholders to find and self-fund education about this new technology.

Explanation

As a servant leader, the project manager should allocate resources to train stakeholders on the new technology to ensure their understanding and foster their engagement and project success.

Common mistakes.

• A. Escalating to upper management is an abdication of responsibility for stakeholder engagement and doesn't directly solve the knowledge gap problem.
• B. Removing stakeholders is a drastic and usually counterproductive measure that alienates key individuals who might have valuable input or influence.
• D. Asking stakeholders to self-fund education shifts the project's responsibility for stakeholder enablement to them and might lead to uneven or insufficient understanding, hindering project progress.

Concept tested. Servant leadership and stakeholder enablement

Reference. https://www.pmi.org/learning/library/servant-leadership-project-management-6902

No community discussion yet for this question.