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PMP · Question #237

A project is ready to deliver the first batch of the product when a quality control check rejects the product as unfit for delivery. The root cause analysis (RCA) shows that a component added as part

The correct answer is B. Review the quality management process and perform a process audit as part of ongoing quality. After a critical quality failure due to insufficient testing of a new component, the project manager should review the quality management process and conduct a process audit to identify systemic weaknesses.

Submitted by sofia.br· Apr 18, 2026Process

Question

A project is ready to deliver the first batch of the product when a quality control check rejects the product as unfit for delivery. The root cause analysis (RCA) shows that a component added as part of the latest change request was not tested throughout the development cycle. What should the project manager do next?

Options

  • AReview the change control process to ensure quality management artifacts are updated as part of
  • BReview the quality management process and perform a process audit as part of ongoing quality
  • CReview the communications management plan to ensure change requests are communicated to
  • DReview the quality management process with the project management office (PMO) to ensure

How the community answered

(32 responses)
  • A
    6% (2)
  • B
    81% (26)
  • C
    3% (1)
  • D
    9% (3)

Why each option

After a critical quality failure due to insufficient testing of a new component, the project manager should review the quality management process and conduct a process audit to identify systemic weaknesses.

AReview the change control process to ensure quality management artifacts are updated as part of

Reviewing the change control process specifically for "quality management artifacts" is too narrow; the problem stems from the application of quality management to the changed component, not just documentation.

BReview the quality management process and perform a process audit as part of ongoing qualityCorrect

The root cause analysis clearly points to a failure in the testing aspect of quality management for a new component. Therefore, the most appropriate next step is to systematically review the existing quality management process and perform an audit to understand why this oversight occurred, identifying process gaps or non-compliance to prevent recurrence.

CReview the communications management plan to ensure change requests are communicated to

While communication is important, the RCA specifically states the component "was not tested throughout the development cycle," indicating a process failure in quality assurance, not primarily a communication breakdown.

DReview the quality management process with the project management office (PMO) to ensure

Reviewing the quality management process with the PMO might be a later step, but the immediate action is for the project manager to review and audit the process within the project context to understand the failure before escalating or seeking external review.

Concept tested: Quality management process audit and improvement

Source: https://www.pmi.org/pmbok-guide-standards/foundational/pmbok

Topics

#Quality Management#Process Audit#Continuous Improvement#Change Management Integration

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