PMP Question #227: Real Exam Question with Answer & Explanation

Question

Knowledge sharing has been a key priority for a complex technological project with a large number of team members. During the project execution phase, the project manager receives numerous complaints from all team members that they are overloaded with knowledge-sharing emails, which contain useful information but are unmanageable due to the high volume. What should the project manager do to solve this problem?

Options

• AEstablish an unofficial communications method for the team to share knowledge and lessons
• BEstablish a pull communications method to access knowledge repositories and lessons learned.
• CEstablish an interactive communications method between stakeholders to share knowledge and
• DEstablish a push communications method for the team to share knowledge and lessons learned.

Explanation

To address information overload from knowledge-sharing emails, the project manager should shift to a pull communication method.

Common mistakes.

• A. Establishing an unofficial method could lead to inconsistent information, lack of traceability, and may not fully resolve the issue of volume or discoverability.
• C. While interactive methods are valuable, they might not solve the problem of information volume and manageability for general knowledge sharing.
• D. Establishing a push communication method is the current problem, as it is causing the overload of emails by sending information to recipients whether they need it at that moment or not.

Concept tested. Optimizing knowledge sharing communication methods

Reference. https://www.pmi.org/pmbok-guide-standards/foundational/pmbok

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