PMP Question #226: Real Exam Question with Answer & Explanation

Question

A project manager assigned to an education project needs to train a workforce in application development. The customer is responsible for providing the training center, and the deadline to start the first training is in 2 weeks. The customer calls to say that the center will not be available in 2 weeks due to some unforeseen problems. What should the project manager do next?

Options

• AApply the terms and conditions of the contract with penalties.
• BIssue a change request to reflect the anticipated date for training.
• CHelp the customer find an alternative location to start the training.
• DUpdate the project schedule with the new date for training.

Explanation

When a customer-provided resource for a critical activity becomes unavailable, the project manager should proactively collaborate with the customer to find an immediate alternative solution.

Common mistakes.

• A. Applying contract penalties immediately without seeking a resolution can damage stakeholder relationships and does not directly solve the problem of the delayed training.
• B. Issuing a change request is a formal process for acknowledging a change, but it should come after efforts to mitigate the issue, not as the first step when a direct solution can be sought.
• D. Updating the schedule simply reflects the new reality but does not actively resolve the problem or prevent the delay from occurring, which should be the primary goal.

Concept tested. Proactive stakeholder collaboration and problem-solving

Reference. https://www.pmi.org/pmbok-guide-standards/foundational/pmbok

No community discussion yet for this question.