PMP · Question #1290
A recently concluded quality audit failed and came back with multiple action items. A newly appointed project manager is reviewing the project status with the team. New stakeholders have been identifi
The correct answer is B. Perform integrated change control.. When a failed quality audit introduces new action items, new stakeholders, and potential new resources, the project manager must perform integrated change control to manage these significant changes holistically.
Question
Options
- APerform stakeholder engagement.
- BPerform integrated change control.
- CUpdate the quality management plan.
- DUpdate the risk management plan.
How the community answered
(50 responses)- A2% (1)
- B76% (38)
- C16% (8)
- D6% (3)
Why each option
When a failed quality audit introduces new action items, new stakeholders, and potential new resources, the project manager must perform integrated change control to manage these significant changes holistically.
While stakeholder engagement is important after identifying new stakeholders, it is a subsequent activity after the changes themselves have been properly evaluated and managed through change control.
A failed quality audit resulting in action items, new stakeholders, and potential resource additions signifies substantial changes to the project baseline. Integrated change control is the process that evaluates all change requests, assesses their impact across all project areas, and approves or rejects them, ensuring all changes are managed cohesively.
Updating the quality management plan might be an outcome of the change control process, but the immediate next step is to control the proposed changes that arise from the audit failure.
Updating the risk management plan might also be an outcome of the change control process if new risks are identified, but it is not the initial holistic step for managing multiple, integrated changes.
Concept tested: Integrated change control process
Topics
Community Discussion
9B is correct because adding new audit resources is a scope and budget impact that has to flow through integrated change control before anything else happens. A and C are tempting next steps, but you never act on the change until the CCB approves it.
Agreed on B, but the real giveaway is that new audit resources means cost or schedule impact, which is what actually triggers integrated change control, not just the word scope.
B is correct. Anything that adds resources, scope, or changes the project setup goes through integrated change control, you don't just bolt it on. New audit resources means a cost and schedule impact that needs sign-off before you act.
Saw this on my exam last week, picked B since adding resources means change control.
Adding resources is a change, so B tracks, but watch out for answers that frame the change control as the project manager's responsibility rather than a process trigger, since the exam likes to test who initiates versus who approves.
I first leaned toward C since the failed audit naturally points you toward the quality management plan, but the real trigger here is that new stakeholders and new audit resources are being added, which means changes to scope, cost, and possibly schedule. Those changes have to flow through integrated change control before anything gets updated, so B is the right call.
Good catch on the integrated change control angle, Grace, though I would add that the quality management plan still needs updating after the change is approved, so C is not wrong so much as out of sequence.
Going with C. Failed audit with action items means the QMP needs updating first.
B is correct because a failed audit with action items is a corrective action situation, which goes into the audit report and triggers fixes, not a QMP rewrite. Remember the mnemonic QUMP for Quality: Update the QMP only for structural or process changes, not for individual audit findings. C trips people up because it sounds plausible, but action items feed CAPA, not the plan itself.