PMP · Question #1222
A customer requests additional changes 1 day before the planned change date. How should the project manager respond to the change request?
The correct answer is D. Review the additional changes and perform integrated change control. A customer requests additional changes with very short notice before a planned change date.
Question
A customer requests additional changes 1 day before the planned change date. How should the project manager respond to the change request?
Options
- AReject the changes as the lead time is too short.
- BCheck if the changes are covered in the statement of work (SOW).
- CDetermine whether the project team is capable of making the changes.
- DReview the additional changes and perform integrated change control.
How the community answered
(35 responses)- A14% (5)
- B3% (1)
- C11% (4)
- D71% (25)
Why each option
A customer requests additional changes with very short notice before a planned change date.
Rejecting changes solely due to short lead time without evaluation bypasses the change control process and could lead to missed opportunities or dissatisfied stakeholders.
Checking if changes are covered in the SOW is part of the evaluation, but it's not the complete integrated change control process and doesn't account for new scope requests.
Determining team capability is an aspect of assessing the feasibility of a change, but it's only one component of the broader integrated change control process which considers all project constraints.
All change requests, regardless of when they are received, must undergo a formal review and integrated change control process to assess their impact on scope, schedule, cost, and quality. This ensures that the changes are properly evaluated, approved, or rejected in a controlled manner, even with tight deadlines.
Concept tested: Integrated Change Control
Source: https://www.pmi.org/pmbok-guide-standards/foundational/pmbok/integrated-change-control
Topics
Community Discussion
5
Anjali D.Jul 5, 2026Our group landed on D. Every change request, no matter the timing, goes through integrated change control so you can assess impact on scope, schedule, cost, and quality before making a decision. A is wrong because rejecting outright skips the process entirely, and B and C are just pieces of that broader review. A few folks initially leaned C, but evaluating team capability is only one input, not the whole response. Anyone else run into this one on the actual exam?
Wesley A.Jul 6, 2026Confirmed D on my first attempt too, and the trap that almost got me was the instinct to pick B because the wording made it sound like the "responsible" move, but you are right that integrated change control is the umbrella answer.
Prof. SaraJul 5, 2026D is correct because every change request, regardless of timing, must go through the Perform Integrated Change Control process to assess impact on scope, schedule, and cost. Remember the mnemonic RICE for change requests: Review, Impact analysis, Change control, Execute.
Anjali D.Jul 5, 2026Agreed on D, and the RICE mnemonic is solid, but my study group also flagged that the answer hinges on the word "must" - some of us argued C because it sounded like documenting the request first, but the consensus was that submitting to change control is the mandatory next step before any action.
Wesley A.Jul 5, 2026Failed my first attempt partly because I picked something like C here, but D is correct since every change request goes through integrated change control regardless of timing. One thing I am still unclear on, does rejecting outright ever come into play before going through the process, or is the change always reviewed first?