PMP Question #1209: Real Exam Question with Answer & Explanation

Question

A system migration project is in its closing stage. The project manager is being pressured to close the project. The project manager communicated to all stakeholders; however, the last department to migrate indicated that they have not received the notification. What should the project manager do?

Options

• AClose out the project and tell the manager to open a service desk ticket.
• BLog the issue and assign it to the project team member(s).
• CEscalate the issue to the project sponsor and upper management.
• DReport the issue during the next status meeting at the end of the week.

Explanation

The project manager should formally log the communication issue and assign a team member to resolve it, ensuring all stakeholders are properly notified before the project officially closes.

Common mistakes.

• A. Closing the project with an unresolved issue that impacts a key department is irresponsible and will lead to future problems and dissatisfaction.
• C. Escalating the issue to the project sponsor and upper management is premature for an operational communication problem that can likely be resolved by the project team.
• D. Delaying the resolution until the next status meeting at the end of the week is inappropriate when the project is in its closing stage and under pressure, as immediate action is required.

Concept tested. Issue management during project closing

Reference. https://www.pmi.org/pmbok-guide-standards/foundational/pmbok

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