PMP Question #1142: Real Exam Question with Answer & Explanation

Question

A project manager finds a mistake with an important server acquisition. The acquisition was expected for a critical path activity but has not arrived yet, causing significant impacts on time and cost. The team member responsible for this activity argues that they sent several emails to the supplier but received no reply. Which document should be used to help avoid this kind of situation?

Options

• ACommunications management plan
• BEscalation process
• CStatement of work (SOW)
• DStakeholder register

Explanation

A project manager discovers a critical server acquisition is delayed, causing significant time and cost impacts, despite the team member's attempts to contact the supplier. To prevent such issues from escalating unaddressed, an escalation process is crucial.

Common mistakes.

• A. A communications management plan outlines how information is shared, but it does not specify the steps or responsibilities for escalating issues when communication fails or a problem persists.
• C. A Statement of Work (SOW) defines project scope and deliverables but does not include procedures for handling supplier non-compliance or communication breakdowns.
• D. A stakeholder register identifies stakeholders and their engagement levels but does not detail the operational process for escalating procurement or communication issues.

Concept tested. Project issue and risk escalation

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