PMP · Question #1036
A project manager is part of a cross-functional agile team. Throughout the project, it has become obvious that team members from different functional units have different perspectives of what the outc
The correct answer is A. Check to ensure the project outcome aligns with the project charter and statement of work. When team members from different functional units have differing views on the project outcome, the project manager should consult foundational project documents to re-align everyone to the agreed-upon objectives.
Question
A project manager is part of a cross-functional agile team. Throughout the project, it has become obvious that team members from different functional units have different perspectives of what the outcome should be. What should the project manager do to resolve this?
Options
- ACheck to ensure the project outcome aligns with the project charter and statement of work
- BInvite the project sponsor to the sprint review to provide clarity on the sprint outcome.
- CAsk the product owner to address the concerns about the project outcome during the sprint
- DSchedule a meeting with the stakeholders to determine a consensus regarding the outcome.
How the community answered
(23 responses)- A83% (19)
- C13% (3)
- D4% (1)
Why each option
When team members from different functional units have differing views on the project outcome, the project manager should consult foundational project documents to re-align everyone to the agreed-upon objectives.
The project charter and statement of work (SOW) are foundational documents that define the project's purpose, high-level objectives, deliverables, and overall scope. If team members have differing perspectives on the desired outcome, the project manager should refer to these original documents to re-establish a common understanding and ensure everyone is working towards the officially approved goals.
Inviting the project sponsor to a sprint review is useful for feedback on increment, but it's reactive and doesn't proactively address the root cause of differing internal team perspectives on the overall project outcome.
While the product owner is responsible for maximizing the value of the product, ensuring overall project alignment with the charter is a project manager's responsibility, and the product owner alone might not resolve fundamental disagreements.
Scheduling a meeting with stakeholders to achieve consensus is a valid step if the charter is unclear, but the first step should be to verify against the existing approved documents before re-negotiating.
Concept tested: Project alignment; Scope definition
Source: https://www.pmi.org/pmbok-guide-standards/foundational/pmbok/develop-project-charter-process
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